Customer Service & Administrative Support Specialist

Join Hong Hua Mandarin Course as a Customer Service & Administrative Support Specialist and play a pivotal role in ensuring a seamless experience for parents and students. In this dynamic position, you will serve as the primary point of contact for parents, addressing inquiries, resolving issues, and providing exceptional customer service. Your administrative skills will be crucial in managing schedules, coordinating with teachers, and maintaining the smooth operation of our classes in Jakarta Utara.

With over a decade of experience in customer service and administrative roles, Hong Hua Mandarin Course is a trusted name in Mandarin language education. We are committed to fostering a supportive and collaborative environment where your contributions will directly impact the success of our students. This is your opportunity to grow professionally while making a meaningful difference in the lives of our students and their families.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy, ensuring high levels of customer satisfaction.
• Manage and maintain customer records using CRM software such as Salesforce or HubSpot.
• Coordinate schedules and class arrangements, communicating effectively with teachers and students.
• Process and manage administrative tasks, including data entry, document management, and office supplies.
• Assist in the organization of events, workshops, and other activities to support student learning and engagement.
• Provide administrative support to the operations team, including scheduling meetings, preparing agendas, and managing travel arrangements.
• Stay updated with industry trends and best practices in customer service and administrative support.
• Maintain a clean and organized workspace, ensuring the office runs efficiently and professionally.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administrative Studies, or a related field.
• Minimum of 3 years of experience in customer service and administrative roles, preferably in an educational or corporate setting.
• Proficient in using Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Strong communication skills, both written and verbal, with the ability to build rapport with clients and colleagues.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Familiarity with Mandarin language is a plus.
• Ability to work well in a team and independently.
• Proven ability to handle customer service and administrative tasks with a high level of accuracy and attention to detail.

🛠️ Keahlian

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